What Zuckerberg’s AI Vision Means for Property Management
Mark Zuckerberg just published a massive manifesto called “The Future is for Everyone” laying out his vision for where AI is headed.
AI in practiceVideo inside
The Vendoroo blog
Field notes on AI and property operations.
·6 min read
What 500+ AI Deployments Revealed About Control
David Normand and I recently pulled back the curtain on Vendoroo’s newest Insights Dashboard- built on data from hundreds of thousands of work orders to give operators a first look into the…
AI in practiceVideo inside
·12 min read
Can AI Carry The Personal Touch In Property Management?
I read an article recently about whether AI agents, now acting more like employees, need culture. And it put language around something I think a lot of property managers already feel.
AI in practiceVideo inside
·9 min read
The Question Serious Operators Ask Before They Trust AI
I totally get why operators have a hard time letting go of control over maintenance.
AI in practiceVideo inside
·7 min read
New Data Shows What Owners Are Paying PMs For
The 2026 PM Trends Report opens uncovering four statistics about rental property owners that every property manager should pay attention to:
Growth & ownersVideo inside
·9 min read
The 3 AI Implementation Mistake That Creates More Work
A resident put in a maintenance request at 7:00 PM on the Fourth of July because her washing machine wasn’t working.
AI in practiceVideo inside
·4 min read
New PM.com Maintenance Rankings & A Big Shift Is Obvious
First- the top three platforms were separated by just 1.01 VPI points. The tightest race of any major software category measured so far.
Software & industry
·5 min read
What Happens To Your Best Maintenance Person After AI?
The industry says one maintenance coordinator can handle 250 doors.
Team & hiringVideo inside
·6 min read
Why the Discount PM Keeps Winning
Because most of the time, you are better. You care more. You’ve built better processes. You answer faster. You protect the owner’s property more seriously.
Growth & ownersVideo inside
·8 min read
The Per Door Pricing Trap of Agentic AI: Why Big Operators Suffer While The Small Ones Race Ahead
Last week, I was at a NARPM chapter event in Dallas-Fort Worth talking with Hannah, who manages about 120 doors. We were discussing Vendoroo’s pricing model, which ranges from $3 to $8.50…
Growth & ownersVideo inside
·7 min read
What AI Can Now See In Your Business (And Why That Changes Everything)
But because every solution being thrown at you sounds the same, and your business is unique. So why would you trust them?
AI in practiceVideo inside
·5 min read
5 Step Pitch To Win Doors At 2x The Fee
Losing a deal to someone charging half your fee is one of the most frustrating parts of this business.
Growth & ownersVideo inside
·6 min read
The $60K Hire That Caps Your Growth
Maybe you’re running out to help with a lock out at 5:15pm. Maybe your best property manager just walked into your office in tears. Maybe your BDM just stormed out after losing a deal you…
Team & hiringVideo inside
·10 min read
20,000 Doors Later... Was All That Necessary?
I was halfway through Matthew Whitaker’s conversation on Peter Lohmann's podcast when he casually said they’re at almost 20,000 doors across 19 states- after buying 17 companies- and I had…
Growth & ownersVideo inside
·8 min read
3 Terms Redefining AI For Property Managers
A demarcation point in language represents a demarcation point in thinking.
AI in practiceVideo inside
·5 min read
60 Million Views Later... What This Viral AI Essay Means for Property Managers
An essay titled “Something Big Is Happening” just exploded across the internet.
AI in practice
·9 min read
The Questions Every AI Buyer Has- “How Much Can I Trust It? ”
The next time you’re annoyed because a website asks you to click on every picture of a crosswalk or a bicycle to prove you aren’t a robot, pause for a moment and consider what’s actually…
AI in practiceVideo inside
·9 min read
For The PMs With Big Dreams For Their City
If you spend enough time in this industry, you eventually meet operators who want more than just "door count." Those who want to drive through their hometown 20 years from now and point to…
Growth & ownersVideo inside
·8 min read
Blueprint For Finding Your AI Integrator
AI in our industry right now isn’t unclear anymore. It’s just unassigned.
AI in practiceVideo inside
·8 min read
The “AI Ready” Myth Holding Property Managers Back During The Holidays
The rest of the world is slowing down. Out-of-office replies are lighting up inboxes everywhere. But for property managers? You don’t get that luxury.
AI in practiceVideo inside
·9 min read
Growing Trend For PM’s: Less Doors Managed, More Doors Owned
This past weekend, I found myself in a room full of property managers, but this was different. We weren’t there to talk about property management.
Growth & ownersVideo inside
·6 min read
“Unreasonable Hospitality” Comes to Property Management
We talked about how the org chart is dead, and how the next great property management company will be built, not around tasks, but around trust.Now, we’re seeing AI giving property managers…
Maintenance & operationsVideo inside
·8 min read
The Plan To Turn Your Membership Into Measurable ROI.
You may or may not know this, but the last 10 years of my life have been dedicated to understanding how to turn the power of community into a flywheel for business development. So the…
Growth & ownersVideo inside
·7 min read
The NOI Mirage And The Metric That Really Matters Most To Property Managers
It means these ideas are resonating. And that deserves a thank-you.
Growth & ownersVideo inside
·3 min read
The “Open Secret” Risk To Property Managers
You may have seen a few conversations online this week about Buildium and Vendoroo.
Software & industry
·8 min read
$0 Videos, Real Leads, Less Burnout: Start Here
In two separate conversations over the past few weeks, both Jen Ruelens and Marc Cunningham said almost the exact same thing, and it’s been echoing in my head ever since:
Growth & ownersVideo inside
·8 min read
What ‘Getting Strategic’ Actually Looks Like in Property Management
Every business owner dreams of the same thing: full agency over their time.To spend their days doing the work they actually enjoy.
Maintenance & operationsVideo inside
·7 min read
On Hiring (& Retaining) A- Players in Property Management
As AI continues to get better at handling the repetitive, burnout-inducing tasks, we're reaching an inflection point- no longer “just needing a body” to push a button or check a checklist.
Team & hiringVideo inside
·4 min read
The PMS Integration That PMs Deserve
When I sat down with Rentvine COO, Randall Henderson, to announce an integration with Vendoroo, it didn’t feel like the usual “product announcement.” It felt like the meeting of two…
Software & industryVideo inside
·8 min read
AI’s Effect For PM Is Different Than Everywhere Else
The energy at the book launch last week was incredible. Thank you to everyone who came, shared their insights, and made it such a memorable event.
AI in practice
·6 min read
Why This Weird Book For PMs Is So Desperately Needed
I want to take you behind the scenes of the book I just published, because while it ended up going really well, I was a bit of a disaster coming up to it. This is a story of curiosity,…
AI in practiceVideo inside
·6 min read
AI Maintenance Math: Quantifying the Load Lifted Off Your Team
A conversation about door counts vs headcounts vs quality of life broke out on LinkedIn last week:
Maintenance & operationsVideo inside
·9 min read
If AI is a Teammate, Who Manages It?
Property managers tell us the same thing again and again: they’re tired of hearing about AI’s possibilities, they want to see the process.
Team & hiringVideo inside
·8 min read
PM employees have 70% Churn- Let’s Stop The Meatgrinder
There’s a dirty little secret in property management that we have all subconsciously accepted.. It’s the meat grinder.
Team & hiring
·5 min read
We had “Winning With AI” Wrong. What We Figured Out…
We used to think “winning with AI” meant plugging it in and watching it perform. But during a working session with our Chief PM, David Normand, and Executive Director, Nick Jacobson, we…
AI in practiceVideo inside
·8 min read
Mark’s Strategy To Make More Money & Love PM Life
As I've gotten to know the property managers, I kept hearing that growth is the perceived answer to everyone's problems.
Growth & ownersVideo inside
·6 min read
A Call To PM’s: “Join the National Mission”
What does America’s next industrial revolution have to do with property management? More than you think. Maybe everything.
AI in practice
·5 min read
He Went From 300 Doors to 15K! - 3 Lessons From His Story
What does it really take to scale a property management company?Not in theory, but in practice. Across markets, with real doors, real teams, and real consequences when something breaks.…
Growth & ownersVideo inside
·7 min read
6 Tech Tips To Level Up Your AI IQ From RPM’s Director of Systems
Property managers don’t need more hype about AI. They need clarity.
AI in practiceVideo inside
·10 min read
If AI Feels Like Glitter on a Spreadsheet, Read This
Property managers are getting flooded with AI promises right now.
AI in practiceVideo inside
·4 min read
AI Is Making PM MORE OF A People Business (Not Less)
So when someone says “AI,” it’s fair to feel protective.Because if you’ve built your reputation on trust and care, doesn’t automation undercut all of that?
AI in practice
·11 min read
What Owners Always Wanted That You Couldn’t Promise — Until Now.
An owner calls again.A resident wants more, again.A team member burns out again.
Growth & owners
·13 min read
When AI Does the Work, What Can PMs Do Better?
Let’s stand in the future for a second. Don’t worry about how far ahead it is.
AI in practiceVideo inside
·9 min read
More Doors ≠ More Money. THIS Does.
We were driving back from the Grand Canyon, zooming past majestic Saguaro cacti, Mark Brower at the wheel of his new Tesla…. out of nowhere, he does that thing he’s famous for—turns…
Growth & ownersVideo inside
·9 min read
Agentic AI Is The Talk Of The Industry. The Problem Is No One Explains It
It happened for many when our ROOceptionist picked up the phone.
AI in practiceVideo inside
·6 min read
Most Platforms Have AI Features. The Best Have AI Philosophies.
At Be Herd, one thing became clear: Some tech companies are just updating the past. Others are building from the future.
AI in practiceVideo inside
·4 min read
We Interviewed Our AI — And Forgot It Wasn’t Human
She’s our ROOceptionist - An AI agent built to handle calls, answer leasing questions, triage/troubleshoot maintenance, and route the call the right way when needed.
Team & hiringVideo inside
·5 min read
[Leaked AI Memos] No one had said this (aloud).
In the span of ten days, internal memos from the CEOs of Shopify, Duolingo, and Fiverr leaked online. These weren’t PR moves or white papers- they were direct messages to their teams about…
AI in practice
·5 min read
On Economic Upheaval & Property Management
We’re entering a phase of economic upheaval unlike anything the SFR market has faced in a generation.
Growth & ownersVideo inside
·5 min read
Building What's Next W/OUT Breaking What You Built
In past editions of this newsletter, I’ve written about something that’s only becoming clearer:
AI in practiceVideo inside
·7 min read
The Org Chart Is Dead. Long Live the Trust Chart.
For hundreds of years after discovering the wheel, our ancestors used it for pottery. We just shaped bowls with it!
Team & hiringVideo inside
·8 min read
Peter & Wolf’s AI AHA Moments (Plus Why They Matter)
Let’s be honest—most of the industry still thinks AI is just a better way to write emails.
AI in practiceVideo inside
·7 min read
The Market Crashed & Its Great News For You
Investors just watched $6 trillion vanish from the stock market. For people nearing retirement, this wasn’t a blip — it was a gut punch. Their portfolios dropped overnight, and for the…
Growth & ownersVideo inside
·8 min read
Are The Best PMs Too Good At The Wrong Thing?
If the Sistine Chapel was Michelangelo’s masterpiece, your business is yours.
AI in practiceVideo inside
·4 min read
Your Retirement Plans Might Need A Revision
Why a growing wave of entrepreneurs is quietly acquiring property management businesses and how to make sure yours is the kind they’re looking for.
Growth & ownersVideo inside
·7 min read
This Will Be Known As The Bannister Breakthrough Of Property Management
In 1954, no one believed the human body could run a mile in under four minutes—until Roger Bannister did it.
AI in practice
·5 min read
You MUST Be Involved: Why Your Voice Matters
Lead-based paint compliance used to be straightforward—until one quiet policy change turned it into a minefield..
AI in practice
·12 min read
The Trust Crisis in Property Management—Radical Ownership is the Fix, and AI Makes It Possible
Across every industry, trust is eroding—not just because people are unreliable, but because it’s becoming harder to know who (or what) to believe.
AI in practice
·8 min read
In the AI Age, There’s No Middle Ground
"You cannot overtake fifteen cars in sunny weather. But you can when it’s raining." — Ayrton Senna
AI in practice
·7 min read
The NOI Mirage And The Metric That Really Matters Most To Property Managers
Up until now, I completely forgot the fact that my first contract in this space came from convincing a property manager that they needed to “sell more than just returns”.
Growth & owners
·8 min read
The Landmine Property Management Is About To Step On (But You Can Avoid)
You probably heard about SFHPM 2030, the virtual summit on AI and the future of property management.
AI in practice
·6 min read
You’re Being Told A.I. Is A Software—That’s Wrong.
I wasn’t going to rub it in for those who missed it, but honestly, it was that good.
Software & industry
·3 min read
Why Legacy SaaS Won’t Build The Next Great AI Product
Microsoft CEO, Satya Nadella, just said the quiet part out loud: Traditional SaaS is on its way out.
AI in practice
·3 min read
2 Seminal Moments For PM Tech Education THIS WEEK!
The purpose of this newsletter is to help you develop a lens through which you can understand what’s next in property management, and capitalize on it.
AI in practice
·6 min read
Owner Expectations vs. Reality: New Trends Report
In a first of its kind survey containing data from 10,000 property managers, LeadSimple uncovered a major misalignment between PMs & owners:
Software & industry
·4 min read
The Data Myth That Confuses Property Managers
As I came into this space, I asked many of you about your thoughts on creating the best AI maintenance solution, and I heard one thing over and over-
Maintenance & operationsVideo inside
·3 min read
On The Urgent Need For PMs To Be Recognized For Their Worth
A post by Peter Lohmann got about as much engagement on LinkedIn as property management posts can get (IYKYK 😉):
AI in practiceVideo inside
·5 min read
The Newest Innovation In PM Isn’t Tech
The industry of SFH property management is quickly evolving right in front of our eyes.
AI in practiceVideo inside
·4 min read
Strong Brand = Great Reputation - Lessons From The Biggest Brand In PM
Even in the digital age, word of mouth is still the best & most important marketing channel..
Growth & ownersVideo inside
·4 min read
This 1 Meeting Will Change Your Company Culture.
This 1 Meeting Will Change Your Company Culture - FULL CONVERSATION
Team & hiringVideo inside
·3 min read
Top AI Tools for Property Management in 2025
As property management continues to evolve, artificial intelligence has become an indispensable part of daily operations. Here's an in-depth look at the most innovative AI-powered tools…
Software & industry
·7 min read
AI in Property Management: A Comprehensive Guide for 2025
Property valuation has traditionally been a time-consuming process requiring extensive market research and expertise. AI has transformed this landscape by introducing automated valuation…
AI in practice
·5 min read
Rentvine Raised $74M. Is That Good News For Property Managers? [5 Takeaways]
Everyone at NARPM Nationals walked away echoing the same thought-
Software & industryVideo inside
·3 min read
Propertyware vs AppFolio: Complete Property Management Software Comparison (2025)
When comparing Propertyware and AppFolio, property managers must choose between two robust platforms with distinct advantages. Propertyware, owned by RealPage, offers extensive…
Software & industry
·3 min read
DoorLoop vs AppFolio: Property Management Software Comparison (2025)
Property managers considering DoorLoop and AppFolio face a choice between a newer, rapidly-evolving platform and an established industry leader. This comprehensive comparison examines both…
Software & industry
·3 min read
AppFolio vs Yardi: Complete Property Management Software Comparison (2025)
When comparing AppFolio and Yardi, property management professionals face a choice between two robust platforms with different strengths. AppFolio offers a modern, streamlined solution,…
Software & industry
·3 min read
Buildium vs AppFolio: A Complete Property Management Software Comparison (2025)
Property managers face a crucial decision when choosing between Buildium and AppFolio, two leading property management software solutions. This comprehensive comparison breaks down the key…
Software & industry
·2 min read
Why Custom Solutions and Human Touch Matter in Property Management
At NARPM Southern States, Benjamin Serven from Black Sheep Global spoke to us about the evolution of our industry. From the importance of customized tools to the ongoing role of peer…
AI in practiceVideo inside
·3 min read
The Golden Age Of Property Management Is Coming
Justin Anderson from RentSmart delivered a presentation at NARPM’s Southern States Conference that had everyone buzzing.
AI in practiceVideo inside
·7 min read
AI in Property Management: The Future is Now, Are You Ready?
Discover how AI is transforming property management by streamlining operations, reducing costs, and improving tenant and vendor relationships. Learn how AI tools can help property managers scale, improve efficiency, and stay ahead in an ever-evolving industry. Find out if your business is ready to embrace the future of property management with AI.
AI in practice
·4 min read
AI’s Role in Scaling Property Management: Fears, Challenges, and Opportunities
Explore how AI can revolutionize property management by automating mundane tasks and enhancing oversight without sacrificing control
AI in practice
·3 min read
Lessons From IMN: What Tech Is Doing (And Not Doing Yet) For Property Managers
At the 6th Annual Single Family Rental Property Management, Operations, and AI Forum, we sat down with Michael Fisher, Head of Partnerships at PMI (Property Management, Inc). Michael shared…
Maintenance & operationsVideo inside
·6 min read
Top 7 Property Management Maintenance Software Solutions
Property Management Maintenance Software: A Comprehensive Guide to Choosing the Right Solution
Software & industry
·4 min read
Maintenance Coordinator: Job Description, Skills, Salary, and Career Path
Learn about the role of a Maintenance Coordinator, key responsibilities, skills, salary, and career growth in this essential guide for job seekers and employers
Team & hiring
·2 min read
Maintenance Coordinator Job Description
A Maintenance Coordinator is responsible for overseeing the day-to-day maintenance activities within an organization.
Team & hiring
·3 min read
12 Crucial Maintenance Coordinator Interview Questions
When preparing for a Maintenance Coordinator interview, it’s important to be ready for both technical and behavioral questions.
Team & hiring
·2 min read
Behind Vendoroo: Core values of Property Maintenance of tomorrow
Core values driving us to help our PM partners succeed in a rapidly changing world.
Maintenance & operations
·4 min read
5 maintenance challenges you’re facing right now and how to solve them
Effective communication stands as the cornerstone for overcoming various maintenance challenges. Let's delve deeper into the solutions provided for addressing communication issues.
Maintenance & operations