Owner Experience
Give every owner a reason to stay.
Every repair, explained like you'd explain it.
Today, owners pay for repairs nobody explains.
“Why this vendor? Why $1,000?”
Questions you can't answer.
Approvals stall in email.
While the resident waits.
Owners leave when it feels expensive.
And unexplained.
The report that explains the repair.
When a vendor's quote goes over an owner's approval limit, ROO builds the report for you: what happened, what was tried, why this vendor, what it costs, and what happens if it waits.
Owner Maintenance Report
1
Executive summary
AC out in triple-digit heat: failed capacitor and contactor.
The quote is over the pre-approved limit.
Polar Peak HVAC
$948
Pending your approval2
Troubleshooting & triage
Resident checked thermostat, breaker and filter
Photos showed the outdoor fan stalled
Polar Peak HVAC: preferred vendor, same-day visit
3
Estimate breakdown
Run capacitor$189
Contactor$168
Coil cleaning$147
Service call$129
Labor, 2.5 hrs$315
Total$948
4
Cost analysis
14% below averageIf it waits
$2,800–$3,500if the compressor fails5
Photo documentation
Bulging capacitor
Pitted contactor
Stalled condenser fan
What happened and why approval is needed.
What was tried, and why this vendor.
Line items read from the vendor's quote.
The quote compared with similar jobs across your own properties.
The relevant photos, captioned.
- Built automatically when a quote goes over the owner's limit.
- Carries your branding, not ours.
- You send it to the owner.
Coming soon.
We're rolling out owner reports with a small group of property management teams first. Join the early access list.