Skip to content
Book a demo

Vendor Selection

ROO Picks the Vendor You Would.

Who to send, who to skip, whose quotes to check. ROO knows.

Book a demo
Vendor context in your own words, turned into rules. In the maintenance book, a vendor context note reads: “I like Mike. He's reliable, but I don't trust his pricing. Get a second quote over $500. The Johnsons complained about him, so don't send him there. He's had too many callbacks lately, but I'd still use him for emergencies. He always shows up. Sarah's better for complex plumbing, but she's bad with residents, so handle communication. For older buildings, prioritize vendors who know the property.” Roo highlights each point and tags it: watch his pricing, second quote over $500, not at the Johnsons', recent callbacks, OK for emergencies, Sarah for complex jobs, Roo talks to residents, knows the property. Work order #48520, a leak behind the wall at 210 Birch St, an older building, is sent to Sarah Lin Plumbing: a complex leak in an older building, Sarah has worked there before, and Roo will keep the resident updated.

In our customers' words

“When I saw who they would assign, I was like, oh, that's who I would have assigned.”
Penny BradfordPMI Arrico Realty
“At six weeks I was about to send a plumber to a leak. Roo assigned an HVAC company. It picked up that it was the system leaking. They were on the money.”
Bill DavyHappy Homes Property Management

Today, picking a vendor is a memory test.

  1. 01

    It lives in one person's head.

    Gone when they leave.

  2. 02

    The first name that comes up wins.

    Not the right one.

  3. 03

    The owner had a vendor.

    Nobody checked.

  4. 04

    The AC failed again.

    A new vendor went.

  5. 05

    Says yes to everything.

    Shows up next week.

  6. 06

    You fixed it Tuesday.

    It happened again Friday.

Your vendor knowledge doesn't quit when your coordinator does.

ROO Picks Like You Would.

Said once, in plain words. You can still steer any job.

Write it the way you'd say it.

“Good at plumbing, too pricey for small jobs.” ROO follows it.

Your call wins. Then it becomes your rule.

Change one job on the spot. Say “next time” and it becomes a rule.

See how each vendor really performs.

Spot the pricey ones, and tell ROO to check their quotes first.

See how each vendor really performs. Mike's Plumbing, typical cost per job over the last 90 days: $450, next to $310 for plumbers in your area. It accepts 93% of your jobs, and resident sentiment after its visits is 68. The manager writes “Check with me on Mike's quotes over $400.” Roo replies: “Got it. I'll add it to Mike's notes: check with you on his quotes over $400.”

Your Vendor Notes. ROO Knows Them.

Write as many notes as you like. Roo reads them on every work order.

  • Your note: “Weekdays only. Weekend rates are double.”

    What Roo does: Books them on weekdays, unless it's an emergency.

  • Your note: “Only for the Maple Court community.”

    What Roo does: Never sends them anywhere else.

  • Your note: “The owner wants all HVAC at 12 Oak Lane to go here.”

    What Roo does: Uses them for that house, ahead of your usual first choice.

  • Your note: “Don't send for garage doors anymore.”

    What Roo does: Skips them for garage doors; your other vendor gets those jobs.

  • Your note: “One reminder only. He hates being chased.”

    What Roo does: Sends one follow-up, not a string of them.

  • Your note: “Cheap and good, but text him, don't email.”

    What Roo does: Reaches them by text only.

Set it in ROO Office, beside your PMS or from your phone.

We stand behind the pick.

  • If Roo sends the wrong vendor, we cover the trip fee.

  • When it isn't sure, it asks you first.

Book a demo

Questions, answered.

Let ROO Make the Call.

Bring a job that went to the wrong vendor. We'll show you ROO's pick.

Book a demo