Resident Experience
Your PMS Can't Hear Them.
See frustration building before it becomes a complaint, an escalation, a bad review or a move-out.
In our customers' words
Now that ROO runs 95% of our maintenance, we’ve been able to focus more on that tenant relationship: follow up and assess how things are going.
Ben JacobsManaging Director, Residential Renters LLCToday, frustration builds where nobody's looking.
You hear about it last.
One star, or a notice.
It's all in the texts.
Nobody reads every thread.
The second no‑show breaks it.
Then they call angry.
You can't tell why.
Vendor? Owner? Repair?
Happy residents say nothing.
The review moment passes.
Surveys come too late.
The job's already closed.
The warning signs were in the conversation the whole time.
ROO Shows You How They Feel.
Every resident is telling you how they feel. ROO is listening.
Hear it while it's happening.
Not weeks later, in a survey.
Know what went wrong.
The vendor, the wait, or the repair.
Step in when it matters.
ROO handles the follow-up. You add the personal touch.
Stop it from happening again.
Fix the cause once, for every job after.
Never miss the review moment.
Your link goes out when the job is done.
Let ROO Keep Them Happy.
ROO is in every text and email, so you don't have to be.
Questions, answered.
Know who's unhappy before they tell Google.
20 minutes, screen shared. We'll show you what your residents' conversations look like with a score next to them.